Senior Administrator – Salesforce, Marketing & CRM

Shape the future of student connection! If you’re passionate about using technology and data-driven insights to create exceptional customer experiences, this is your chance to make a meaningful impact. Join us as a full-time Senior Administrator – Salesforce, Marketing & CRM and help drive innovation at Box Hill Institute.

About the role:

Shape the future of student connection! If you’re passionate about using technology and data-driven insights to create exceptional customer experiences, this is your chance to make a meaningful impact. Join us as a full-time Senior Administrator – Salesforce, Marketing & CRM and help drive innovation at Box Hill Institute.

As our Senior Administrator, you’ll be the driving force behind smarter, more personalised marketing campaigns. Working at the intersection of technology and creativity, you will:

• Lead automation: Manage end-to-end EDM campaigns through Marketo.
• Optimise customer journeys: Enhance workflows across Salesforce and Marketo.
• Turn data into insights: Analyse campaign performance and identify opportunities to boost ROI.
• Support digital platforms: Maintain and improve BHI websites using DatoCMS and WordPress.
• Solve challenges: Respond to website support tickets and implement enhancements.

This role is based at our Box Hill campus and reports to the Senior Digital Marketing Specialist within the Marketing Department. It’s an ongoing, full-time position classified as PACCT 5.1, with a salary of $73,730.51 plus 12% superannuation.

About You

You combine analytical thinking with a love for technology and customer experience. Your strengths include:

• A degree in Marketing or equivalent experience in CRM, automation, and website management.
• Proficiency in Salesforce, Marketo, and CMS platforms.
• Strong analytical skills and a knack for turning insights into action.
• Excellent communication and stakeholder management abilities.
• Experience in project management and website maintenance.
• National Police Check
• Victorian Working with Children Check.
• Your values align to ours. Together we are curious, trustworthy and compassionate.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything from short courses through the Centre for Adult Education (CAE), Victorian Certificate of Education (VCE), VCE Vocational Major (VCEVM), Victorian Pathways Certificate (VPC), pre-apprenticeships, apprenticeships certificates, diplomas, and higher education degrees. We support our students’ ambitions to study through our well-equipped classrooms at our campuses in Box Hill, Lilydale and the Melbourne CBD, as well as remotely with blended and online courses.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Why work with us?

At Box Hill Institute, we offer more than just a job—we offer a supportive and rewarding work environment where your wellbeing, growth, and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 14 weeks paid Parental Leave
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Unique campus experiences to support student learning, including $5 haircuts, shaves and grooming at our Barbershop as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Ishanka Lee via I.Lee@boxhill.edu.au.

Applications close: 9:00am, Friday 21^st November 2025.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.